Frequently Asked Questions

Our service works for all non-immigrant visa types including B1/B2 (tourist/business), F1 (student), H1B (work), and others. The scheduling process is the same regardless of visa type, though availability may vary by category and embassy.

Our system continuously monitors the visa appointment website for new slots. When a suitable slot becomes available, we instantly secure it for you using your account credentials. We use advanced technology to detect and book appointments faster than manual methods. You still need to complete your own DS-160 form and attend the interview personally — we only handle the appointment slot.

To book an appointment on your behalf, we need your visa scheduling portal username, password, and the answers to your three security questions. These credentials are used exclusively to log in and monitor/book appointments — we never use them for any other purpose. We do not need your DS-160, passport number, or any other visa documents. Your credentials are stored securely and encrypted; see our Privacy Policy for details.

Yes. Our service automates the same manual process of checking for and booking available appointment slots that you would do yourself. We do not pay embassy staff, exploit privileged access, or engage in any conduct prohibited by law. We do not interact with the embassy directly — only with the public visa scheduling website using your own credentials. You remain responsible for your visa application, DS-160 form, and interview attendance.

While traditional wait times can be 6–24 months, our service typically secures appointments within 1–2 weeks. However, exact timing depends entirely on slot availability at your chosen embassy location and cannot be guaranteed. We continuously monitor for openings and act immediately when slots appear.

You can request a full refund at any time before we successfully book an appointment for you. Use the self-service Refund page on our site or email support@tomatovisa.io. Refunds are processed within 5–10 business days. No refunds are issued after an appointment has been booked, as the service has been fully delivered at that point.

Yes, you can modify your appointment directly through your embassy account. However, we recommend caution — rescheduling may result in a significantly later date. If you'd like us to find an even earlier slot, contact us first.

Technically yes, but it's not recommended. Logging into your account at the same time as our system may cause the appointment page to fail to load — this is a limitation of the visa website itself and usually resolves within a few days. Important: if you manually secure a slot while our service is running, no refund will be guaranteed, as we cannot verify who booked the slot. If you prefer to search manually, please cancel your service first and the refund will be processed automatically.

No. Our service works whether or not you currently have an existing appointment, and it will never cancel your appointment automatically. That said, canceling your existing appointment can improve your chances of finding an earlier slot. If you're comfortable giving up your current date, we recommend canceling before starting the service.

Just submit a new request — your latest submission replaces the previous one. You won't need to pay again until we successfully secure your new appointment.

Yes, please resubmit your booking request to update this information. You won't need to pay again until we successfully secure your appointment.