Terms of Service

1. Agreement to Terms

By accessing or using Tomato Visa (“Service”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users of the Service.

2. Description of Service

Tomato Visa is an automated appointment monitoring service. Upon receiving your US visa portal credentials and payment, our systems log into the official visa appointment scheduling website on your behalf, continuously monitor for available appointment slots that match your preferences, and book an appointment when a suitable slot is found.

You expressly authorize Tomato Visa to access your visa appointment account solely for the purpose of monitoring and booking appointments as described. This authorization is limited to appointment-related actions only; we will never cancel an existing appointment without your explicit written instruction.

3. User Responsibilities

You agree that:

• The credentials you provide are your own valid visa scheduling account credentials.
• You will not use this Service for fraudulent, deceptive, or unlawful purposes.
• You will not share one account's credentials with multiple users.
• You will not attempt to interfere with, disrupt, or circumvent our systems or security measures.
• Logging into your visa portal while our Service is active may cause the appointment page to fail to load. We recommend not accessing your account concurrently while our service is running.
• You are solely responsible for attending the appointment we book for you and for completing all required visa application documents (such as the DS-160 form) independently.

4. Pricing and Payment

Service fees range from $49.99 to $79.99 per person and are determined dynamically based on demand and other factors at the time of your order. The exact amount will be displayed before you complete payment. All prices are in US Dollars.

Payment is processed securely by Stripe. Tomato Visa does not store your credit card or payment details. By completing payment you authorize the charge for the displayed service fee. This fee is separate from any fees charged by the US government or embassy; those are your sole responsibility.

5. Refund Policy

You are eligible for a full refund if you cancel before we successfully secure an appointment for you. To request a refund, use the self-service refund page at /refund or contact us at support@tomatovisa.io.

No refunds are issued after an appointment has been booked, as the service has been fully rendered at that point. If you manually book an appointment while our service is running, no refund will be guaranteed, as we cannot verify who booked the slot.

Approved refunds are processed within 5–10 business days to the original payment method.

6. No Guarantee of Appointment

Tomato Visa is a best-effort monitoring service. We do not guarantee that an appointment will be found or booked within any specific timeframe. Appointment availability depends entirely on third-party systems (the official US visa scheduling website) over which we have no control. Embassy policies, system maintenance, and geopolitical events may affect availability.

We are not responsible for delays caused by the unavailability of appointment slots, scheduled or unscheduled embassy website downtime, changes to embassy scheduling policies, or network/technical failures outside our control.

7. Account Security and Risk

You acknowledge and accept the following risks:

• Providing your visa portal credentials to any third-party service carries inherent risk. We take reasonable security measures (see our Privacy Policy), but we cannot guarantee absolute security.
• Automated access to the visa scheduling website may, in rare circumstances, trigger account-level security flags by the embassy or the scheduling system. Tomato Visa is not responsible for any resulting account restrictions, lockouts, or bans.
• You remain solely responsible for your visa appointment account.

8. Prohibited Uses

You may not use the Service to:

• Access accounts that do not belong to you.
• Book appointments for profit-generating resale to others.
• Circumvent, disable, or interfere with security-related features of the Service.
• Use automated tools to abuse, overload, or scrape the Service.
• Engage in any conduct that violates applicable law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Tomato Visa and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or reputational harm, arising from your use of or inability to use the Service.

Our total aggregate liability to you for all claims arising from these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Tomato Visa and its officers from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your breach of these Terms, or your violation of any applicable law.

11. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Tomato Visa. You may not copy, modify, distribute, sell, or lease any part of the Service.

12. Termination

We may terminate or suspend your access immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the Service will immediately cease. Sections 6, 9, 10, and 13 survive termination.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms shall first be submitted to good-faith mediation. If unresolved within 30 days, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, conducted in English.

You waive any right to participate in class-action lawsuits or class-wide arbitration against Tomato Visa.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the “Last updated” date at the top. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Contact Us

If you have questions about these Terms, please contact us at support@tomatovisa.io.