Tomato Visa
Tomato Visa

Refund Policy

Last updated: June 2026

1. Overview
Tomato Visa is committed to fair and transparent refund practices. This policy explains when you are eligible for a refund, how to request one, and what to expect during the refund process. Our goal is to ensure that you are only charged for a service that was successfully delivered.
2. What We Charge For
Tomato Visa charges a one-time service fee for automating the process of monitoring and securing a US visa appointment on your behalf. This fee covers our technology platform and monitoring service — it does not cover any government visa fees, embassy fees, or other third-party charges, which remain your sole responsibility.

The service is considered fully delivered at the moment we successfully book a qualifying visa appointment slot for you.
3. Eligibility for a Refund
You are eligible for a full refund if:
  • You request a refund at any time before we have successfully booked an appointment for you.
  • We are unable to secure an appointment for you and you choose to discontinue the service.
You are not eligible for a refund if:
  • An appointment has already been successfully booked for you. The service is fully delivered at that point.
  • You manually booked an appointment while our service was actively running. Because we cannot verify who booked the slot, the service fee is non-refundable in this case.
  • Your account was suspended or terminated due to a violation of our Terms of Service.
4. Payment Processing
Payments are processed securely by Authorize.net, a leading payment gateway. We do not store your credit card information. Refunds are issued for the full amount charged — there are no deductions for payment processing fees.
5. How to Request a Refund
To request a refund, use either of the following methods:
  • Self-service: Visit our Refund Request page and complete the form. You will need your order email address and appointment ID.
  • Email: Contact us at support@tomatovisa.io with your order details and reason for the request.
We aim to respond to all refund requests within 1–2 business days.
6. Refund Processing Time
Refunds are processed immediately via Authorize.net. Funds typically appear on your statement within 3–5 business days depending on your bank or card issuer.
7. Disputes
If you believe a charge was made in error, or if you are dissatisfied with how your refund request was handled, please contact us at support@tomatovisa.io before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes fairly and promptly, and most issues can be resolved through direct communication.
8. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page. Continued use of the Service after changes constitutes acceptance of the revised Policy.
9. Contact Us
For questions about this Refund Policy or to request a refund, contact us at: support@tomatovisa.io.