Tomato Visa
Refund Policy
Last updated: June 2026
1. Overview
Tomato Visa is committed to fair and transparent refund practices. This policy explains when you are eligible for a refund, how to request one, and what to expect during the refund process. Our goal is to ensure that you are only charged for a service that was successfully delivered.
2. What We Charge For
Tomato Visa charges a one-time service fee for automating the process of monitoring and securing a US visa appointment on your behalf. This fee covers our technology platform and monitoring service — it does not cover any government visa fees, embassy fees, or other third-party charges, which remain your sole responsibility.
The service is considered fully delivered at the moment we successfully book a qualifying visa appointment slot for you.
The service is considered fully delivered at the moment we successfully book a qualifying visa appointment slot for you.
3. Eligibility for a Refund
You are eligible for a full refund if:
- You request a refund at any time before we have successfully booked an appointment for you.
- We are unable to secure an appointment for you and you choose to discontinue the service.
- An appointment has already been successfully booked for you. The service is fully delivered at that point.
- You manually booked an appointment while our service was actively running. Because we cannot verify who booked the slot, the service fee is non-refundable in this case.
- Your account was suspended or terminated due to a violation of our Terms of Service.
4. Payment Processing Fees
Our payments are processed by Paddle.com Market Limited (“Paddle”), our authorized reseller and merchant of record. Paddle may retain a small transaction fee when a refund is issued. This fee is determined by Paddle and is outside our control; it will not be returned to us and therefore cannot be included in your refund.
As a result, the amount credited back to your payment method may be slightly less than your original payment. We will always refund the maximum amount permitted by Paddle's refund processing terms.
As a result, the amount credited back to your payment method may be slightly less than your original payment. We will always refund the maximum amount permitted by Paddle's refund processing terms.
5. How to Request a Refund
To request a refund, use either of the following methods:
- Self-service: Visit our Refund Request page and complete the form. You will need your order email address and appointment ID.
- Email: Contact us at support@tomatovisa.io with your order details and reason for the request.
6. Refund Processing Time
Once a refund is approved, it will be processed through Paddle within 5–10 business days. The time it takes for the credit to appear on your statement depends on your bank or card issuer and may take additional business days beyond our processing window.
7. Disputes
If you believe a charge was made in error, or if you are dissatisfied with how your refund request was handled, please contact us at support@tomatovisa.io before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes fairly and promptly, and most issues can be resolved through direct communication.
8. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page. Continued use of the Service after changes constitutes acceptance of the revised Policy.
9. Contact Us
For questions about this Refund Policy or to request a refund, contact us at: support@tomatovisa.io.